Orders

Placing an order.

Simply add the product/s to your shopping cart while browsing through our store. Once you are done, go to your cart and click "checkout". Follow the instructions by providing us with the delivery information and select payment of your choice. We will ship you package within 2-4 business days.

The Add Ons team is always happy to guide you at any step. If you need assistance feel free to email us at sales@therealaddons.com. 

 

Help! My payment is not going through.

Don't worry! Just drop us a message on Instagram @therealaddons or email us at sales@therealaddons.com and we will sort it out as soon as possible.

 

Can I cancel my order?

Our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been fulfilled*, it can be fully refunded. Please contact us at sales@therealaddons.com with your order number and we can take care of it for you!

*Your order cannot be refunded if it has already been fulfilled.

 

Where can I find my order number?

If you have a The Add Ons account, simply log in and select "My Orders" in the drop-down menu under your name. There you can find the order number. If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.

With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.

 

How can I track my order?

Tracking numbers are automatically sent out as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!

 

Why is my shipment to Singapore longer than to Malaysia?

Our business is registered and based in Singapore where our founder/youngest sister, @theemmachew resides and fulfilment is done in Malaysia by our eldest sister, @shuyihandlettering. And because fulfilment is done in Malaysia, the shipment to Singapore will take a slightly longer time.